General Terms of Service of EDUCADVISOR, S.L. for Clients (Users)

GENERAL TERMS AND CONDITIONS OF SERVICE FOR CLIENTS (USERS)

1. Purpose

EDUCADVISOR is the owner of the website https://www.ischooladvisor.com (hereinafter, the "Website"). Through the Website, EDUCADVISOR offers a series of services and products aimed at searching for schools, nurseries and institutes, whether public, private or subsidized (hereinafter, the "Educational Centers") according to preference criteria and needs (hereinafter, the "Guidance Services"). These General Terms and Conditions of Service for Clients (hereinafter, the "Service Conditions") are intended to establish the provisions that regulate the contracting of Guidance Services.

Guidance Services may be contracted by any user of the Website, of legal age and with sufficient legal capacity to perform contracting acts (hereinafter, the "Client"). In the event that the Website user is under eighteen (18) years of age or does not have sufficient legal capacity to perform contracting acts, Guidance Services must be contracted by their parents or guardians.

The contracting of Guidance Services implies express and unreserved acceptance of all the stipulations of these Service Conditions, together with the general conditions of use, privacy policy and cookie policy of the Website, having the same validity and effectiveness as any contract entered into in writing and signed. Compliance and fulfillment will be enforceable with respect to any User. Consequently, the User must carefully read the Service Conditions.

The Service Conditions will remain available to the Client on the Website at all times. In any case, EDUCADVISOR may introduce relevant modifications and updates to part or all of the Guidance Services and/or the Service Conditions. EDUCADVISOR undertakes to inform the Client of such modifications and updates at least seven (7) calendar days in advance of their entry into force. In relation to those Clients who have contracted Guidance Services and their provision is in progress or pending, they may express their opposition within seven (7) calendar days from when the communication was made or stop using the Guidance Services, without any penalty. Otherwise, it will be understood that the Client gives their consent to such modification or update.

The terms defined in the Service Conditions will apply to both the singular and plural form of said terms.

2. Guidance Services

The Guidance Services provided by EDUCADVISOR are a set of analysis, recommendation and advisory services aimed at finding the most suitable Educational Centers based on the preference criteria and needs previously indicated by Clients.

In particular, the Guidance Services provided by EDUCADVISOR consist of the following:

• Access to information and recommendations of Educational Centers: EDUCADVISOR offers information, both its own and from third parties, from both private and public sources, arranged and accessible in different forms and channels: profiles of Educational Centers, rankings or classifications, blog articles, social media posts, etc.
• Affinity test: EDUCADVISOR offers an online analysis and recommendation service for the most suitable Educational Centers based on the preference criteria and needs previously indicated by Clients.
• Mediation service with Educational Centers: Through the Website, Clients can request to visit the Educational Center, contact the Educational Center through the channels they have enabled (email, telephone and/or WhatsApp) and/or attend open days.
• Personalized advice: EDUCADVISOR offers a personalized analysis and advisory service for Clients. The Client can choose among the different existing options depending on the degree of assistance they may need. The recommendation report will be delivered within one (1) to two (2) weeks from the date of the consultation. For plans that include accompaniment, this extends until the completion of the enrollment process.
• School Search Tool: EDUCADVISOR offers a guidance and support guide in the search for Educational Centers, consisting of (1) Questions and reflections we should ask ourselves; (2) Step-by-step search process; (3) Templates to collect information from each center; (4) Information of interest about enrollment processes depending on the type of center and Autonomous Community; and (5) Tool with automatic calculation to prioritize selected schools.

3. Conditions for providing Guidance Services

• The service for accessing information and recommendations of Educational Centers, the Affinity Test and the mediation service with Educational Centers will be free for the Client. The personalized advisory service and the School Search Tool will have the price indicated by EDUCADVISOR at the time of contracting.
• To use certain Guidance Services, the Client may need to have a current and enabled user account on the Website. Specifically:
  • The service for accessing information and recommendations of Educational Centers does not require a user account.
  • The Affinity Test and the mediation service with Educational Centers require the Client to identify themselves through their contact details. In the event that the Client does not have a user account, EDUCADVISOR may automatically create one to facilitate tracking of their requests.
  • The contracting of the personalized advisory service and the School Search Tool does not require the prior creation of a user account on the Website; the Client may purchase them directly through the checkout process.
  • For this, the Client may register and create an account in the "I AM A FAMILY" section, or make a request to an Educational Center through the mediation service with Educational Centers. In the event that the Client makes a request to an Educational Center through the mediation service with Educational Centers and does not have a user account created on the Website, EDUCADVISOR will automatically create the user account on the Website.
  • Through the user account on the Website, the Client can consult and track the actions carried out within the Website, perform new actions more efficiently and configure the type of communications they want to receive from EDUCADVISOR.
  • In any case, the Client states and guarantees that the data they provide is current, accurate and truthful, as well as that they are duly authorized for its submission, holding EDUCADVISOR harmless from any third-party claims.
  • The Client may unsubscribe and delete their data and user account at any time.
  • In the event that the Client makes improper use of the user account, Guidance Services or the Website, EDUCADVISOR reserves the right to suspend the Website user account, at any time and without prior notice.
• In relation to the Affinity Test, the Client accepts that EDUCADVISOR informs the Educational Centers with which they have obtained the highest affinity, sharing sufficient data and information so that the Educational Centers can contact the Client and send them commercial communications.
• Data shared with EDUCADVISOR may be shared with Educational Centers and/or other partners with whom EDUCADVISOR maintains commercial relationships so that they can carry out commercial actions.
• In relation to the mediation service with Educational Centers, once the Client sends their request, EDUCADVISOR will notify the Educational Center to attend to the request.
  • Although EDUCADVISOR will make its best efforts, EDUCADVISOR does not guarantee any type of response or maximum response time for the request made by the Client. Educational Centers are solely responsible for attending to Client requests. In the event that the Educational Center has not attended to the request within a maximum period of forty-eight (48) hours, EDUCADVISOR will send the Client the contact details of the Educational Center by email so they can contact them directly.
  • Services are implemented by geographic areas. Currently, EDUCADVISOR provides Guidance Services in Spain and Mexico.
  • EDUCADVISOR reserves the right to modify, expand, reduce or eliminate Guidance Services.
  • The Client must notify EDUCADVISOR of any incident related to the operation of Guidance Services, as soon as they become aware of it.
• Technical means for identifying and correcting data entry errors: in accordance with applicable regulations, EDUCADVISOR makes available to the Client the following means to identify and correct possible errors in data entry: (i) before confirming the contracting of any Guidance Service, the Client may review on screen a summary of all entered data and, where applicable, modify it before proceeding with payment; (ii) the Client may contact EDUCADVISOR at any time at the email address info@ischooladvisor.com to request the correction of any erroneous data; (iii) if the Client has a user account, they may modify and update their data directly from their private area on the Website.

4. Price. Payment Methods

The prices of the Guidance Services are those indicated in the description attached to them and are valid except for transcription errors or computer problems. In Spain, Website prices are expressed in the Euro currency (€) and include VAT; in Mexico, Website prices are expressed in the Mexican Peso currency (MXN) and include VAT.

Prices may change at any time, but (except as established above) possible changes will not affect orders for which EDUCADVISOR has sent an Order Confirmation.

EDUCADVISOR uses Stripe as a payment gateway and processor. All purchase transactions are developed within a strict framework of confidentiality and encryption thanks to the SSL protocol. Thus, Stripe guarantees the confidentiality of data provided by the Client through encryption, preventing its communication to third parties outside the legal relationship. EDUCADVISOR does not have access to or store bank data linked to payment methods and does not know or record this data during the payment operation. You can learn more about Stripe by clicking here.

Credit cards will be subject to checks and authorizations by the issuing entity.

5. Client Obligations

• Provide current, accurate and truthful data and information, as well as report any modifications that may occur in the data and information that make up the Website user account and/or requests to Educational Centers.
• Safeguard access keys to the Website user account with diligence. Do not transfer or allow its use to third parties, given its personal and non-transferable nature.
• Refrain from performing any act considered harmful to the rights and interests of EDUCADVISOR and, in particular, refrain from performing any act that may be considered a violation of intellectual and industrial property rights owned by EDUCADVISOR or third parties.
• Refrain from sending and/or introducing any software, malware, virus or trojan that could cause damage or alterations in the operation of the Website, and/or Guidance Services.
• Refrain from using the Website and Guidance Services to send spam or any other unwanted communications.
• Refrain from carrying out any other conduct that may be harmful to the interests of EDUCADVISOR or that is contrary to law, morality or public order.

6. Responsibility

EDUCADVISOR will not be responsible for the final recommendations given to the Client nor for the information and/or recommendations provided by Educational Centers reserved through the Website. The Client is aware and voluntarily and expressly accepts that decisions made, as well as their implementation, will in any case be at their sole and exclusive responsibility.

Likewise, EDUCADVISOR will not be responsible in any way for the following issues, which are listed by way of example but not exhaustively:

• Uses of Guidance Services that are contrary to these Service Conditions, as well as those fraudulent, inadequate or contrary to law, morality or public order uses.
• Alterations or temporary interruptions of Guidance Services caused by failures in the network, server or any technological resource that prevents Service continuity, or by force majeure. In the event that such alterations or interruptions occur, EDUCADVISOR undertakes to resolve the incident as soon as possible.
• Unauthorized third-party access to the user account, caused either by a failure in the duty to safeguard access keys by the Client, or by the violation of security measures provided by EDUCADVISOR.
• The information published in Educational Center profiles, as well as the management, supervision and moderation of reviews, are the exclusive responsibility of Educational Centers. Only the Educational Center is responsible for guaranteeing the accuracy of the data it incorporates and determining the visibility of reviews, and may request their hiding when they violate respect, coexistence or data protection rules, or when they may be subject to legal actions. All reviews are previously subjected to an automated verification process using artificial intelligence to verify that they do not violate said rules. EDUCADVISOR may display an indicator that the review has been flagged by the Educational Center itself in such cases.

7. Intellectual and Industrial Property

All intangible assets included or related to the Website are protected by intellectual or industrial property regimes, and are owned by EDUCADVISOR or third parties and may not be exploited without the express authorization of their owner.

EDUCADVISOR grants the Client only a license of use for the use of Guidance Services in accordance with the provisions of the Service Conditions. In no case will the Service Conditions be interpreted as an assignment or transfer to the Client of any other intellectual and/or industrial property rights owned by EDUCADVISOR or third parties. The Client must respect at all times all intellectual and industrial property rights owned by EDUCADVISOR or third parties.

In relation to the content of the Website, which includes by way of example texts, videos, graphic elements, infographics, images and website design, as well as software in its source code and object code versions, they are the exclusive property of EDUCADVISOR or third parties, so no Client is authorized to perform any act of exploitation on them other than those expressly indicated in this section.

Any commercial use, reproduction, transformation, distribution, public communication, making available, extraction, reuse, forwarding or use of any nature, by any means or procedure, of any of the content included on the Website is prohibited, except in cases where it is legally permitted or authorized by the owner of the corresponding rights. The Client may view and obtain a temporary private copy of the content for their exclusive personal and private use on their computer systems (software and hardware), provided that it is not for the purpose of developing commercial or professional activities.

The Client or any third party who considers or is aware of any infringement, violation or improper use of any intellectual and/or industrial property rights concerning EDUCADVISOR, the Website and/or its content, will notify EDUCADVISOR as soon as possible at the email address info@ischooladvisor.com.

8. Right of Withdrawal

In accordance with applicable consumer and user legislation, a consumer and user has the right to withdraw within fourteen (14) calendar days without the need for justification.

However, among other cases, a consumer is not protected by such right in cases of provision of services, once the service has been completely executed, or when execution has begun, with prior express consent of the consumer and user and with acknowledgment by the consumer that they are aware that, once the contract has been completely executed by the entrepreneur, they will have lost their right of withdrawal; and in cases of supply of digital content that is not provided on a physical medium.

In relation to the School Search Tool, taking into account the digital medium in which it is supplied, in accordance with the exception contained in letter m) of Article 103 of the General Law for the Defense of Consumers and Users, the right of withdrawal will be lost when the buyer of a book or form has proceeded to initiate its download or when the buyer of personalized advice has already made the video call with one of our advisors. If the download of the product has not been initiated, despite having been paid, the buyer may withdraw from the contract within fourteen (14) calendar days following the contracting, without the need to indicate the reason.

In the event that the right of withdrawal applies to you, you may exercise it as follows: send an email to info@ischooladvisor.com indicating in the subject "Return order no. X". It is very important that you include both in the subject of the email and in the Return Form the number of your order, since otherwise we will not be able to process your return.

9. Termination

EDUCADVISOR reserves the right to temporarily suspend or permanently terminate access to the Website and/or provision of Guidance Services at any time, provided that EDUCADVISOR notifies it in writing to the email address provided by the Client with a minimum notice of fifteen (15) calendar days.

In the event that the Client totally or partially breaches the Service Conditions, EDUCADVISOR reserves the right to terminate the provision of Guidance Services, at any time and without prior notice, without prejudice to EDUCADVISOR being able to exercise the corresponding civil or criminal actions and claim possible damages caused.

10. Regulations and Jurisdiction

The Service Conditions are governed by common Spanish law. If any of the provisions contemplated in the Service Conditions were null or voidable, such declaration will not invalidate the rest of the Service Conditions.

Unless otherwise established in applicable regulations (including consumer and user regulations), any conflict will be submitted by the parties to the judges and courts of Madrid capital (Spain).

In this regard, in accordance with Article 14.1 of Regulation 524/2013 on online dispute resolution in consumer matters, we inform you of the existence of an online dispute resolution platform provided by the European Commission, as well as the possibility of filing your complaint through it by accessing the following link: https://ec.europa.eu/consumers/odr/.

Copyright 2026 EDUCADVISOR, S.L. Total or partial reproduction prohibited. All rights reserved.

Last revision: February 2026.